1. Client Relationship Protection

Your client remains your client.
Florida Capitol Apostille operates as your processing partner. We do not market directly to, solicit, or otherwise interfere with your client relationship.

2. White-Label Service

Orders are processed under your professional relationship with your client. When requested, return materials can be provided without FCA promotional materials so you can maintain your own branded client experience.

3. Document Security & Chain of Custody

Documents are handled through a documented processing workflow from receipt through Florida Department of State processing and return shipment. We take reasonable measures to maintain document security throughout the process.

4. Order Accuracy

Partners are responsible for providing accurate information and complete documents when submitting an order. FCA will review submitted information as part of processing and will communicate when clarification or correction is needed.

5. State Fees & Processing Fees

Florida Department of State fees are incorporated into the applicable partner pricing structure and are accounted for separately on applicable invoices in accordance with state requirements.

6. Processing & Turnaround

Our standard partner service is designed for efficient, reliable processing through our Tallahassee Processing Hub.

Priority Processing Options may be available for orders requiring accelerated handling, including:

• 24-Hour Priority Service – priority handling and processing coordination for eligible orders.

• Same-Day Priority Service – available for qualifying orders received within our designated processing window and subject to document eligibility and operational availability.

Priority services are subject to availability and applicable additional fees.

We do not expedite the State. We expedite the journey to the State.

Processing times may be affected by document eligibility, state requirements, Department of State operations, holidays, courier delays, or circumstances outside FCA's control.

7. Tracking & Status Updates

Partners can use the FCA partner portal to follow order status and available shipping information. Tracking information is provided once the corresponding shipment has been processed and entered into the carrier system.

8. Partner Responsibilities

Partners are responsible for:

• Providing complete and accurate order information.

• Ensuring submitted documents are eligible for apostille processing.

• Reviewing order details before submission.

• Providing the correct return shipping information.

• Communicating any special client requirements before processing begins.

9. Communication & Support

Our Tallahassee Processing Hub is available to support partners throughout the processing workflow. Questions, corrections, and order-related concerns should be submitted through the designated FCA support channel.

10. Changes to Policies

Florida Capitol Apostille reserves the right to update partner policies, procedures, pricing, or processing requirements when necessary to reflect operational or regulatory changes. Partners will be notified of material changes when applicable.